Frequently asked questions

Partly, yes. Every template page embeds a live copy of that form, so you can type in it and click through its logic without an account. Building and publishing your own form takes a free account: no credit card, and the free plan is not a trial.

Yes, free on every plan. Describe what you need in a prompt and Listel generates a complete first draft, with the blocks and options in place, that you edit like any other form. It works by matching your description to proven form templates, so the questions arrive already structured for your use case rather than as a raw list to sort out.

Yes. The gallery has hundreds of templates organized by category: registration, feedback, surveys, orders, and more. Preview any template live, then copy it into your editor in one click.

They are two ways to render the same form. Document mode is a classic vertical page; Focus mode shows one question at a time with animated transitions and keyboard navigation, in the style Typeform made familiar. Switch modes anytime; Listel suggests a default per form.

Less than you would expect. Forms and responses are unlimited. A form never stops collecting because of a quota. Logic, calculations, both layout modes, partial submissions, analytics, spam defense, email notifications, webhooks, and CSV export are all free. The two differences: file uploads are capped at 10MB per file, and published forms show a small "Made with Listel" badge.

Pro is $29/month or $290/year (two months free). It is about brand ownership and capacity: remove the Listel badge, replace the random link ID with a slug you choose, accept files up to 100MB each, send respondents an auto-reply email under your own sender name, control how long response data is retained, and get priority support. Custom domains are not available yet. They are on the roadmap.

One payment, Pro forever, on one account. It is our launch pricing; once the launch window closes, the standing plans are monthly and yearly Pro. The 14-day refund window applies to the lifetime deal too.

Cancel anytime from your billing page. Pro runs until your paid period ends, then you're on the free plan. Nothing is deleted: forms keep collecting, responses stay, exports still work. Pro-only settings switch off: the badge returns and the upload cap drops back to 10MB. And every purchase, monthly, yearly, or lifetime, has a 14-day full-refund window: just ask through our contact form at https://listel.clomia.com/contact/.

Not yet. A payment block is on the roadmap, and we won't half-ship it. Today the closest pattern is a redirect: send respondents from the ending screen to a payment link, carrying their answers as URL parameters. If collecting payments through forms is your core need, a payments-first builder will serve you better today.

Not yet. Listel is single-seat today, Pro included; team seats and collaboration are on the roadmap. If shared workspaces are a hard requirement, Listel isn't your tool yet.

If someone starts but never submits, their answers are saved and marked partial. If they do submit, the partial becomes the complete response, so nothing is counted twice. Partials never trigger notifications and stay out of your CSV export, and respondents can pick up where they left off (on by default). Free on every plan. Abandoned answers are often where the insight is.

Yes. One click in the responses view downloads a CSV of all complete responses, free on every plan. The file is spreadsheet-safe: cells that look like formulas are escaped so nothing executes when you open it in Excel or Google Sheets, and the encoding is set so special characters survive the trip.

Yes, free. Add an endpoint and every complete submission is POSTed to it as JSON. Deliveries are signed: an x-listel-signature header carries a timestamp and an HMAC-SHA256 signature computed with your webhook's secret, so you can verify each payload came from Listel and is not a replay. Failed deliveries retry with increasing delays, five spread over roughly 15 hours, before the delivery is marked failed.

Yes. Turn on email notifications for a form and you get an email for each complete submission. Partial submissions never send email. On Pro, you can also send respondents an auto-reply email under your own sender name.

Listel runs on AWS in the Seoul region (ap-northeast-2): the database, uploaded files, and outgoing email all live there, served worldwide through a CDN. Deletion is self-service at every level: a single response, all responses of a form, or your entire account, which removes all forms, responses, and uploaded files. Respondent IP addresses are never stored raw, and analytics run cookieless.

With layers, free, on by default: honeypot fields bots cannot resist, a timing trap that rejects submissions completed faster than a human could type, signed submission tokens, rate limits per source, and a self-hosted proof-of-work challenge that activates when traffic looks suspicious, or on every submission if you set a form to strict. There is no third-party CAPTCHA: no Google dependency, and no image puzzles for legitimate respondents.

Both, free. Add a password and respondents unlock the form before answering. Set a close date, a maximum number of responses, or both. Once reached, new visitors see your custom closing message instead of the form. There is also duplicate-submission prevention for when one response per person matters.

Yes, three ways, free: inline (a small script renders the form directly in your page), iframe (plain HTML that works in site builders), and popup (a button that opens the form in an overlay). All three snippets are copy-paste from the form's Share tab, which also generates a QR code whose scans show up separately in analytics. Both Document and Focus modes work embedded.